Refund and Returns Policy

Last updated: April 20, 2026 · 2 min read

Last updated: April 20, 2026

This Refunds and Returns Policy applies to services sold by M Media through mmediausa.com.

Services, Not Physical Goods

We sell professional services. We do not sell physical products through these service listings, so traditional product return rules do not apply.

All Service Sales Are Final

All services are prepaid and all sales are final. We do not offer refunds once payment is completed. This policy exists because service capacity is reserved immediately and work begins based on the purchased scope.

Access Requirements For Service Delivery

Many services require account access credentials and platform coordination to complete the requested work. By purchasing a service, you acknowledge that implementation may include secure access to your hosting, WordPress admin, domain, DNS, email, or related provider accounts as needed for fulfillment.

No Returns On Service Purchases

Service purchases cannot be returned, exchanged, or credited as if they were physical items. Please review the service description carefully before checkout.

Provider Contact During Service Work

With your permission, we may contact third-party providers on your behalf when that contact is required to complete the purchased service. These communications are part of service fulfillment and do not change the final-sale nature of service purchases.

What We Will Do If Something Goes Wrong

We stand behind the quality of our work. If a deliverable is incomplete within the agreed scope, we will correct it at no additional charge. This quality correction is the remedy for service-delivery issues and is not a refund.

Duplicate Charges

If you were charged more than once for the same service in error, contact us. Verified duplicate charges will be corrected promptly.

Chargebacks

If you believe there is a billing problem, contact us first so we can resolve it quickly. Filing a chargeback without contacting us may delay support access while the payment dispute is reviewed.

Before You Purchase

If you are not sure which service is right for your issue, contact us before checkout. We are happy to confirm fit so you can purchase with confidence.

Contact

For billing or policy questions, contact support@mmediausa.com.

Consumer Rights

Nothing in this policy limits any non-waivable rights required by applicable law.

❌
Hourly Billing
  • • You pay while they diagnose
  • • Estimates become invoices
  • • "Scope creep" is extra
  • • Open-ended timeline
✓
M Media Flat Rate
  • • Price listed before you buy
  • • Defined scope, delivered
  • • Same-day on emergencies
  • • Written explanation included

Flat-Rate Pricing. No Billing Surprises.

Hourly support sounds reasonable until the invoice arrives. Every service we offer has a fixed price listed before you buy. No estimates that balloon, no "it took longer than we thought," no open-ended engagement.

You pay the listed price. We do the defined work. That's the whole agreement.

Scope is defined per service. If your situation is more complex than what's covered, we tell you upfront before charging anything extra. You are never surprised at the end.

✓ Price posted on every service before you buy
✓ No hourly rate compounding while we diagnose
✓ If scope changes, we say so before proceeding
✓ Written summary of work included at no extra charge
Tier 1 Support Scripts ❌
Ticket Escalation Chains ❌
Offshore Handoffs ❌
Your Site, Fixed Today ✓

No Ticket Queues. No Outsourcing. No Runaround.

We don't run a help desk. We don't route tickets to contractors. We don't auto-close requests after 72 hours of silence. When you contact us about a broken site, a real person with real context handles it.

Corporate support theater wastes time. The back-and-forth of "have you tried clearing your cache" while your checkout is down and orders aren't completing is a problem we don't create. We cut straight to diagnosis.

We fix it. We explain it. We're done.

Same-day resolution on emergency services isn't aspirational - it's the expectation we set because it's the one we meet. Every emergency service comes with a written explanation of what caused the problem and what we did to resolve it.

✓ No ticket numbers, no escalation chains
✓ No "have you tried restarting" when the error is clear
✓ No holding your site while we sort out billing
✓ No auto-close after 72 hours of silence