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❌
Hourly Billing
  • • You pay while they diagnose
  • • Estimates become invoices
  • • "Scope creep" is extra
  • • Open-ended timeline
✓
M Media Flat Rate
  • • Price listed before you buy
  • • Defined scope, delivered
  • • Same-day on emergencies
  • • Written explanation included

Flat-Rate Pricing. No Billing Surprises.

Hourly support sounds reasonable until the invoice arrives. Every service we offer has a fixed price listed before you buy. No estimates that balloon, no "it took longer than we thought," no open-ended engagement.

You pay the listed price. We do the defined work. That's the whole agreement.

Scope is defined per service. If your situation is more complex than what's covered, we tell you upfront before charging anything extra. You are never surprised at the end.

✓ Price posted on every service before you buy
✓ No hourly rate compounding while we diagnose
✓ If scope changes, we say so before proceeding
✓ Written summary of work included at no extra charge
// how-we-work.js
const approach = {
outsourcing: false,
ticketQueues: false,
sameDay: true,
scope: ['defined', 'delivered']
};
// Flat rate. Real work.

Done by People Who Do This Every Day

We don't route your request through a help desk and hope a contractor figures it out. The person diagnosing your site is the person who fixes it - someone who has seen the same error hundreds of times and knows exactly what it means.

That's why our turnaround is fast. We're not starting from scratch on every job. We have patterns, tooling, and deep experience built around the specific failures WordPress, Shopify, MySQL, and email infrastructure throw at businesses.

We build and run our own software products on the same infrastructure we service for clients. When we say we know server setup, database optimization, and email authentication - it's because we do it for ourselves first.

✓ Emergency diagnosis in hours, not days
✓ No re-explaining your problem to a new person
✓ Same engineer from first contact to resolution
✓ We've already fixed this problem before

Same-day isn't a promise we make - it's how we work.