This service handles active WordPress security incidents such as malicious redirects, injected code, and compromised plugin/theme paths. We remove persistence, restore clean operation, and reduce repeat-risk. We prioritize fast stabilization, clear communication, and practical implementation guidance your team can use immediately.
Most engagements start with Incident triage and compromise surface review. We target failure patterns such as Malware redirects and injected script behavior, then verify the critical business path before handoff.
Compromised files, options, or scheduled reinjection paths.
Security drift from outdated components and weak controls.
Recurring incidents after incomplete cleanup attempts.
What We Do
Incident triage and compromise surface review.
In-scope cleanup and persistence removal actions.
Verification of normal behavior after remediation.
Baseline hardening recommendations.
Incident summary and next-step checklist.
Access Required
To complete this service, we may need secure access details for the systems involved in your issue.
WordPress admin and hosting/SFTP access.
Permission for coordinated provider support when needed.
Backup context for safe recovery operations.
Use secure intake for credentials. Do not send credentials in normal email threads.
Scope And Delivery Notes
This is a flat-rate service with defined scope. If we discover additional work outside scope, we will explain options clearly before any extra work is started.
Your WordPress site is showing a blank white screen. We find the cause and restore it same day.
Tier 1 Support Scripts❌
Ticket Escalation Chains❌
Offshore Handoffs❌
Your Site, Fixed Today✓
No Ticket Queues. No Outsourcing. No Runaround.
We don't run a help desk. We don't route tickets to contractors. We don't auto-close requests after 72 hours of silence. When you contact us about a broken site, a real person with real context handles it.
Corporate support theater wastes time. The back-and-forth of "have you tried clearing your cache" while your checkout is down and orders aren't completing is a problem we don't create. We cut straight to diagnosis.
We fix it. We explain it. We're done.
Same-day resolution on emergency services isn't aspirational - it's the expectation we set because it's the one we meet. Every emergency service comes with a written explanation of what caused the problem and what we did to resolve it.
✓No ticket numbers, no escalation chains
✓No "have you tried restarting" when the error is clear
✓No holding your site while we sort out billing
✓No auto-close after 72 hours of silence
🤖
Support Bot
"Thank you for contacting us. Your ticket #48291 has been assigned. Please allow 5-7 business days. Have you tried clearing your cache?"
❌ Corporate Script Theater
👨💻
Developer (M Media)
"Saw your WooCommerce error. Payment gateway timeout - your CURL timeout is set to 10s, the gateway needs 30s minimum. Fixed. Here's exactly what happened and why."
✓ Real Technical Support
Support From the Person Doing the Work
Ever describe a problem three times to three different people, none of whom can actually fix it? We skip that part entirely.
Whoever responds to your request is whoever handles it. No handoffs, no ticket reassignment, no "let me loop in our technical team." If it's a database repair, you're talking to the person running the query. If it's a Shopify app conflict, you're talking to the person tracing it.
Diagnosis from someone who read the actual logs. Fix from someone who ran the actual query.
We don't auto-respond with canned troubleshooting steps. We look at what you sent, figure out what's wrong, and tell you what we found - with a plain-English explanation of what caused it and what we did.
