Your emails may be landing in spam right now and you would never know it. We run a full deliverability check – SPF, DKIM, DMARC, MX, PTR, and a sweep across 41 major blacklists – then deliver a plain-English report that tells you exactly what is broken and how to fix it.
This audit is built for teams that rely on email for sales, support, billing, and transactional operations. We validate sender alignment, reputation risk, and routing behavior across your active send paths, then hand off a prioritized remediation plan your team can execute immediately.
What You Get
SPF, DKIM, and DMARC validation
MX and PTR record verification
41-list blacklist sweep
Written fix plan included
Delivered within 1 business day
Access Required
DNS provider access or change path, email platform details, and sample sending context. Use secure intake for credentials, not normal email threads.
Scope And Delivery Notes
This is a flat-rate service with defined scope. If we discover additional work outside scope, we will explain options clearly before any extra work is started.
Your emails may be landing in spam right now and you would never know it. We run a full deliverability…
SPF, DKIM, and DMARC validation
MX and PTR record verification
41-list blacklist sweep
Written fix plan included
🤖
Support Bot
"Thank you for contacting us. Your ticket #48291 has been assigned. Please allow 5-7 business days. Have you tried clearing your cache?"
❌ Corporate Script Theater
👨💻
Developer (M Media)
"Saw your WooCommerce error. Payment gateway timeout - your CURL timeout is set to 10s, the gateway needs 30s minimum. Fixed. Here's exactly what happened and why."
✓ Real Technical Support
Support From the Person Doing the Work
Ever describe a problem three times to three different people, none of whom can actually fix it? We skip that part entirely.
Whoever responds to your request is whoever handles it. No handoffs, no ticket reassignment, no "let me loop in our technical team." If it's a database repair, you're talking to the person running the query. If it's a Shopify app conflict, you're talking to the person tracing it.
Diagnosis from someone who read the actual logs. Fix from someone who ran the actual query.
We don't auto-respond with canned troubleshooting steps. We look at what you sent, figure out what's wrong, and tell you what we found - with a plain-English explanation of what caused it and what we did.
✓Direct access - no middlemen
✓We read your logs, not a script
✓Fix explained in plain English
✓Same-business-day email response
❌
Hourly Billing
• You pay while they diagnose
• Estimates become invoices
• "Scope creep" is extra
• Open-ended timeline
✓
M Media Flat Rate
• Price listed before you buy
• Defined scope, delivered
• Same-day on emergencies
• Written explanation included
Flat-Rate Pricing. No Billing Surprises.
Hourly support sounds reasonable until the invoice arrives. Every service we offer has a fixed price listed before you buy. No estimates that balloon, no "it took longer than we thought," no open-ended engagement.
You pay the listed price. We do the defined work. That's the whole agreement.
Scope is defined per service. If your situation is more complex than what's covered, we tell you upfront before charging anything extra. You are never surprised at the end.
✓Price posted on every service before you buy
✓No hourly rate compounding while we diagnose
✓If scope changes, we say so before proceeding
✓Written summary of work included at no extra charge
