Privacy Policy

Last updated: April 20, 2026

This Privacy Policy explains how M Media collects, uses, and protects information when you use mmediausa.com and purchase our services.

Information We Collect

We collect information you provide directly, including name, email address, phone number, billing information, and service request details. We may also collect technical data such as IP address, browser type, and pages visited to operate and improve our site.

Credentials You Provide For Service Fulfillment

When a purchased service requires implementation access, you may provide credentials for systems such as hosting, WordPress admin, domain registrar, DNS provider, email platform, or related service accounts. We use these credentials only to perform the requested service work.

We do not use credential access for unrelated activity. After service completion, we recommend that you rotate or revoke credentials as a standard security best practice.

How We Use Information

We use collected information to provide services, process payments, respond to support requests, send service-related updates, improve website performance, and protect our systems from abuse or fraud.

Communication With Providers On Your Behalf

With your permission, we may communicate with third-party providers on your behalf to complete your purchased service. This can include hosting support, domain providers, DNS providers, email providers, or software vendors. We limit those communications to technical actions required for service fulfillment.

Payment Data

Payments are processed through third-party payment providers. We do not store full payment card numbers on our servers. Payment providers process data under their own privacy and security terms.

Cookies And Analytics

We may use cookies and similar technologies to keep the website functional, remember preferences, and measure site usage. You can adjust cookie settings in your browser. Disabling cookies may affect some site features.

Tools And Resources Data Handling

The Tools and Resources on our site are static and are not tied to persistent user accounts or stored customer datasets. We do not retain lookup request data or lookup results from those tools.

If a tool includes a test email function, the submitted email address is used only to send the requested test message and is not stored as a customer profile.

How We Share Information

We do not sell personal information. We share information only as needed to run our business and deliver services, including with payment processors, hosting providers, email providers, and other essential service vendors.

Data Retention

We keep information only for as long as needed for service delivery, legal compliance, accounting, and security purposes. When information is no longer required, we delete or anonymize it in accordance with our retention practices.

Data Security

We use reasonable administrative, technical, and operational safeguards to protect information. No internet transmission or storage method is 100 percent secure, but we take practical steps to reduce risk and protect customer data.

Your Privacy Choices

You may request access, correction, or deletion of your personal information by contacting us. We will review and respond to requests in accordance with applicable law and operational requirements.

Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children.

External Links

Our site may include links to external websites. We are not responsible for the privacy practices of third-party sites.

Policy Updates

We may update this Privacy Policy from time to time. The latest version is posted on this page with the current effective date.

Contact

If you have questions about this Privacy Policy, contact us at privacy@mmediausa.com.

No Ticket Queues. No Outsourcing. No Runaround.

We don't run a help desk. We don't route tickets to contractors. We don't auto-close requests after 72 hours of silence. When you contact us about a broken site, a real person with real context handles it.

Corporate support theater wastes time. The back-and-forth of "have you tried clearing your cache" while your checkout is down and orders aren't completing is a problem we don't create. We cut straight to diagnosis.

We fix it. We explain it. We're done.

Same-day resolution on emergency services isn't aspirational - it's the expectation we set because it's the one we meet. Every emergency service comes with a written explanation of what caused the problem and what we did to resolve it.

✓ No ticket numbers, no escalation chains

✓ No "have you tried restarting" when the error is clear

✓ No holding your site while we sort out billing

✓ No auto-close after 72 hours of silence

Flat-Rate Pricing. No Billing Surprises.

Hourly support sounds reasonable until the invoice arrives. Every service we offer has a fixed price listed before you buy. No estimates that balloon, no "it took longer than we thought," no open-ended engagement.

You pay the listed price. We do the defined work. That's the whole agreement.

Scope is defined per service. If your situation is more complex than what's covered, we tell you upfront before charging anything extra. You are never surprised at the end.

✓ Price posted on every service before you buy

✓ No hourly rate compounding while we diagnose

✓ If scope changes, we say so before proceeding

✓ Written summary of work included at no extra charge