A focused 2-hour support block for targeted WordPress tasks that need expert execution without opening a long engagement. Best for contained fixes, edits, and troubleshooting. We prioritize fast stabilization, clear communication, and practical implementation guidance your team can use immediately.
Most engagements start with Up to 2 hours of implementation and troubleshooting time. We target failure patterns such as Urgent plugin conflicts and layout breakages, then verify the critical business path before handoff.
Best Fit
Site owners who need quick, scoped WordPress help for one or two specific problems.
What This Service Fixes
Urgent plugin conflicts and layout breakages.
Small but critical configuration corrections.
Minor WooCommerce and checkout behavior issues.
Technical cleanup that is blocking day-to-day operations.
What We Do
Up to 2 hours of implementation and troubleshooting time.
Issue triage and direct technical execution.
Status updates and completed-work summary.
Clear next steps if additional work is needed.
Access Required
To complete this service, we may need secure access details for the systems involved in your issue.
WordPress admin access.
Hosting or platform access if server-side edits are required.
A short task list ordered by priority.
Use secure intake for credentials. Do not send credentials in normal email threads.
Scope And Delivery Notes
This is a flat-rate service with defined scope. If we discover additional work outside scope, we will explain options clearly before any extra work is started.
Five hours of direct WordPress development or support work - at a slight discount over the 2-hour rate.
❌
Hourly Billing
• You pay while they diagnose
• Estimates become invoices
• "Scope creep" is extra
• Open-ended timeline
✓
M Media Flat Rate
• Price listed before you buy
• Defined scope, delivered
• Same-day on emergencies
• Written explanation included
Flat-Rate Pricing. No Billing Surprises.
Hourly support sounds reasonable until the invoice arrives. Every service we offer has a fixed price listed before you buy. No estimates that balloon, no "it took longer than we thought," no open-ended engagement.
You pay the listed price. We do the defined work. That's the whole agreement.
Scope is defined per service. If your situation is more complex than what's covered, we tell you upfront before charging anything extra. You are never surprised at the end.
✓Price posted on every service before you buy
✓No hourly rate compounding while we diagnose
✓If scope changes, we say so before proceeding
✓Written summary of work included at no extra charge
Tier 1 Support Scripts❌
Ticket Escalation Chains❌
Offshore Handoffs❌
Your Site, Fixed Today✓
No Ticket Queues. No Outsourcing. No Runaround.
We don't run a help desk. We don't route tickets to contractors. We don't auto-close requests after 72 hours of silence. When you contact us about a broken site, a real person with real context handles it.
Corporate support theater wastes time. The back-and-forth of "have you tried clearing your cache" while your checkout is down and orders aren't completing is a problem we don't create. We cut straight to diagnosis.
We fix it. We explain it. We're done.
Same-day resolution on emergency services isn't aspirational - it's the expectation we set because it's the one we meet. Every emergency service comes with a written explanation of what caused the problem and what we did to resolve it.
✓No ticket numbers, no escalation chains
✓No "have you tried restarting" when the error is clear
