Last updated: April 20, 2026
These Terms of Service govern the use of M Media services provided through mmediausa.com. By purchasing or using our services, you agree to these terms.
Who We Are
M Media is a flat-rate services company based in Austin, Texas. We provide WordPress support, WooCommerce support, website repair, and email deliverability services.
Scope Of Services
Each service is delivered according to the published description and any written scope confirmation we provide before work begins. If a request expands beyond the purchased scope, we will provide a separate quote or service option before doing additional work.
Payment Terms
All services are prepaid. Payment is collected in full before work is scheduled or performed. No service work begins until payment is successfully processed.
Refund Policy For Services
Because our services are time-based, custom, and initiated immediately after purchase, all service sales are final and non-refundable. By completing checkout, you acknowledge and accept this policy.
If we make a clear delivery error within the agreed scope, we will correct it at no additional charge. This quality commitment is not a refund and does not convert the service to a refundable purchase.
Cancellations
Service orders cannot be canceled for refund after purchase. If you are unsure whether a service is the right fit, contact us before checkout and we will help you choose the correct option.
Customer Responsibilities
To perform the purchased work, you agree to provide accurate information, timely access credentials, and prompt responses to required questions. Delays in access or responses may delay delivery timelines.
Credentials And Access
For many services, you will provide access credentials for systems such as hosting, WordPress admin, domain registrar, DNS provider, email platform, or other required services. You confirm you are authorized to provide this access and authorize us to use that access only to complete the purchased service scope.
We recommend temporary or delegated credentials whenever possible. After service delivery, you should rotate or revoke access credentials as part of your standard security process.
Authorized Third-Party Communication
Some services require communication with third parties such as hosting support, domain providers, email providers, or software vendors. By purchasing and requesting that work, you authorize us to communicate with those providers on your behalf for service fulfillment, provided we have your permission for that contact.
Our authority is limited to technical communication necessary to complete the requested service. We do not assume legal, financial, or account ownership authority beyond what you explicitly authorize.
Delivery And Communication
Delivery timelines are estimates unless a specific timeline is stated in writing. We communicate primarily by email unless another channel is agreed in writing.
Third-Party Systems
Many services depend on third-party systems such as hosting providers, DNS providers, payment gateways, mailbox providers, and plugin vendors. We are not responsible for outages, API changes, account restrictions, or platform behavior outside our control. We will still provide best-effort implementation and guidance within the purchased scope.
Tools And Resources
The Tools and Resources published on our site are static utilities. They do not create customer accounts and are not tied to stored customer datasets. Any lookup request is processed for immediate output only. If a tool includes an email test function, the provided address is used only to send that requested test message.
Intellectual Property
Any original configuration, documentation, or implementation deliverables we create for your paid project are licensed to you for your internal business use after full payment. Our underlying methods, templates, tooling, and pre-existing materials remain our property.
Service Availability
We may update, pause, or discontinue specific service offerings at any time. This does not affect purchased services already accepted for delivery.
Disclaimer
Services are provided on an as-is basis within the defined scope. We do not guarantee specific business outcomes, revenue results, search ranking outcomes, or third-party platform decisions.
Limitation Of Liability
To the maximum extent permitted by law, M Media is not liable for indirect, incidental, special, or consequential damages. Our total liability for any claim related to a purchased service is limited to the amount paid for that specific service.
Governing Law
These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.
Updates To These Terms
We may update these terms periodically. The version posted on this page is the current version and applies to new purchases from the posted date forward.
Contact
If you have questions about these Terms of Service, contact us at support@mmediausa.com.