Support

Fast answers, clear steps, and a real person when you need one.

License Activation

BIP39 Recovery Tool (Windows)

  1. Download and install the latest build from your order email or the product page.
  2. Open the app → Help > Activate License.
  3. Paste your License Key exactly as received and click Activate.

Offline? Use the Offline Activation option to generate a request code and submit it at /activate (you’ll receive a response code to paste back into the app).

WordPress Plugins (Medigap Plan Grid, Instant Sitemap, Easy SEO)

  1. Upload and activate the plugin in WordPress.
  2. Go to Settings > M Media (or the plugin’s settings page).
  3. Enter your License Key and click Activate.

Licenses may be bound per domain/site. If you need to move a license, deactivate it on the old site first.

M Media License Server (Self-Hosted)

  1. Deploy on your PHP/MySQL stack.
  2. Configure environment and admin user as per the install guide.
  3. Create a product & issue license keys for your apps/plugins.

Endpoints: /api/activate · /api/validate · /api/deactivate. See Documentation below.

Common Issues

“License key invalid or already in use.”
  • Double-check for spaces when pasting the key.
  • If you moved machines/sites, deactivate the old activation first.
  • Still stuck? Include the last 6 chars of your key when contacting support.
“Can’t reach activation server.”
  • Check firewall/proxy-allow outbound HTTPS to our licensing endpoint.
  • Try Offline Activation (desktop) or activate from a different network.
WordPress: “Update failed” or plugin won’t install
  • Ensure PHP 8.1+ and WP 6.3+.
  • Increase upload limit (post_max_size and upload_max_filesize ≥ 16MB).
  • Try manual upload via Plugins > Add New > Upload.
BIP39: Antivirus flags the installer

False positives happen with niche tools. Verify the SHA-256 from our downloads page. If it matches, whitelist the app.

Nothing above helped-what info should I send?
  • Product + version (e.g., BIP39 1.0.3), OS (e.g., Windows 11), steps to reproduce.
  • Any error text/screenshots.
  • For license issues: last 6 chars of your key.

Documentation / API

  • BIP39 Recovery Tool docs - install, offline mode, checksums.
  • Medigap Plan Grid Docs - blocks, shortcodes, email export.
  • License Server Docs - setup, endpoints, examples.
  • API Reference - activation/validation/deactivation flows.

System Requirements

BIP39 Recovery Tool (Windows)

  • OS: Windows 10/11 (64-bit)
  • CPU: x86-64; RAM: 4GB+
  • Disk: 100 MB free
  • Network: optional (offline mode supported)

WordPress Plugins

  • WordPress 6.3+ · PHP 8.1+ · MySQL/MariaDB 10.4+
  • HTTPS enabled; REST API enabled

M Media License Server (Self-Hosted)

  • PHP 8.1+ with PDO/MySQL
  • MySQL 8+ or MariaDB 10.4+
  • HTTPS + cron for housekeeping jobs

Contact Support

Send us a note and we'll get back within one business day.